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Brands Can Increase the Value of Conversational Commerce with the LIVEPERSON Conversational Cloud
The Liveperson Conversational Cloud is an open platform that connects brands to applications and services they already use. With over 34 billion API calls made per month, LivePerson Conversational Cloud has thousands of integrations that increase the value of conversational commerce.
For example, the LivePerson Intent Manager recognizes and categorizes consumer intent and automatically routes conversations to the best bot for that intent.
Using this system, brands can easily build chatbots and increase the value of their customer relationships without the need for coding.
The Liveperson Conversational Cloud also provides an open platform for custom data integration
This means that brands can easily create their own intent classifiers.
LivePerson’s data science team builds pre-baked classifiers for different use cases and pre-bakes them for a variety of use cases.
This enables them to build and train their own bots. The Liveperson Conversational Cloud platform is also available as mobile apps for iOS and Android.
A Liveperson Conversational Cloud is also a great tool for monitoring and managing AI-powered conversations
While many companies try to automate this process, LivePerson Conversational Cloud makes it easy.
The company’s proprietary technology allows for a more efficient workflow by integrating with third-party services.
Insights is a powerful text analytics tool, enabling users to link conversations to key business metrics.
With this data, LivePerson is able to better understand customer needs and make better decisions based on their needs.
The Liveperson Conversational Cloud is an open platform, which allows third-party services to easily integrate with it.
Additionally, LivePerson’s API allows for serverless integration and customization.
Intent Manager, which powers the Liveperson Conversational Cloud, analyzes consumer intentions at every stage of a conversation.
It uses its NLU capabilities and machine learning algorithms to provide real-time insights about consumer intent.
The system then routes conversations to the best bot or agent to resolve the consumer’s issues.
With the Conversational Cloud, brands can measure the effectiveness of conversations and optimize the customer experience.
This data can be used for comparisons against industry benchmarks and for taking proactive actions based on the data.
The AI will also provide an overview of the overall performance of each brand and its interactions with consumers. By analyzing conversation data, LivePerson’s customers can improve the quality of their conversations.
Liveperson Conversational Cloud can reduce the costs of advertising by up to 70 percent and increase the ROI of marketing efforts.
Another challenge faced by LivePerson is scaling the Conversational Cloud
The platform processes 34 billion API calls per month and can easily handle up to 900 million conversations per day.
With this, LivePerson can scale up and down depending on the size of the business.
While the Liveperson Conversational Cloud is open and fully customizable, brands can also customize it to suit their needs.
The resulting insights will be tailored to their customers’ specific business objectives.
With the Liveperson Conversational Cloud, brands can create a custom-built intent classifier for their business
The Liveperson Conversational Cloud software provides a dashboard that helps brands gauge the performance of their classifier.
By zooming into individual messages, they can see their performance.
This is a very useful feature if you are looking to improve your customer’s experience. You can improve your experience by enhancing your brand’s customer experiences.
You’ll see the potential of your brand’s messaging.
The Liveperson Conversational Cloud provides a powerful platform that enables brands to manage AI-powered conversations.
Combined with Infosys’ Cobalt, the Conversational Cloud provides a comprehensive suite of applications and APIs for brands.
The combination of these technologies helps businesses manage the challenges of AI-powered conversations.
If your brand is looking to improve its customer experience through messaging, the Liveperson Conversational Cloud can be an excellent solution for you.
Conclusion:
Liveperson Conversational Cloud is an open platform that provides an advanced analytics platform for businesses.
It also has an API that allows integration with backend systems.
For example, LivePerson provides an API to access data from the Conversational Cloud.
Moreover, it integrates with the LivePerson Context Warehouse.
Ultimately, this cloud offers a complete suite of analytics and reporting tools to businesses.
With the help of the Liveperson Conversational Cloud, companies can improve customer experience and business results by optimizing customer experience.
